Client Access

How can we help?

Existing clients reach the service desk here: requests, remote sessions, workforce sign-in and your account. New projects go through Discuss a project.

Something is down or compromised Outage, suspected breach, or business stopped Join a remote session A technician gave you a code or link Workforce login Reach your office computer from anywhere Submit a request Issues, changes, new users, questions Tickets & invoices Request customer portal access

Urgent issues

Business down or a possible security incident?

Suspected breach or ransomware: disconnect the affected device from the network (unplug the cable or turn off Wi-Fi). Do not power it off.
Don’t pay, reply to, or click anything in a suspicious message.
Note what you saw, and when. Screenshots help.

Call (631) 930-2400

Monday to Friday, 8:30 AM to 6:00 PM ET

Outside these hours, contracted clients should follow the after-hours procedure in their service agreement.

Support request

Tell us what’s going on.

Requests go straight into our service desk, and a technician will follow up. The more detail you include, the faster we can help.

What you were trying to do
Any error message, exactly as shown
Whether others are affected
Best time and number to reach you

Never send passwords through this form. We will never ask you for them.

Customer portal

See your tickets, approve estimates, and pay invoices in one place.

Request portal access

Is it really us?

We never cold-call asking to connect to your computer. If anyone claiming to be us does, hang up and contact us directly.

How to verify

Support tool: find your public IP address

Not a client yet?

New projects and managed-service inquiries go through our new-business team, so the service desk stays focused on clients.

Discuss a project