02 Managed Technology
Day-to-day technology, run reliably and accountably.
Help desk, endpoints, servers, cloud, Microsoft 365 and business communications, monitored, maintained and documented under a defined service agreement. Co-managed options for organizations with internal IT.
- Managed
Scope
What is included.
01
Support
- Tracked requests with clear status and history
- Secure, logged remote support
- On-site service as defined in your agreement
- Onboarding and offboarding of staff
02
Operations
- Monitoring and patching of workstations and servers
- Microsoft 365 administration and licensing
- Azure, Windows and Linux server operations
- Business phone systems, including 3CX and Dialpad
03
Accountability
- Asset, license and warranty records
- A documented environment, not tribal knowledge
- Regular reviews of service, risk and roadmap
- Defined escalation paths
Agreements are priced around users, sites, critical systems and service level, not device count alone. Co-managed agreements add monitoring, specialist administration and escalation capacity for in-house teams.
Engagement
How the work runs.
- Step 1 Discovery We document your users, sites, systems and current pain points.
- Step 2 Agreement Coverage, responsibilities and service levels written down and priced.
- Step 3 Onboarding Monitoring, documentation and access set up methodically.
- Step 4 Ongoing reviews What happened, what it cost you, and what to fix next.
You receive
- Service agreement with defined coverage
- Environment documentation
- Asset and license register
- Periodic service reviews
Questions
What buyers ask us.
Which platforms do you operate on?
Requests and records run through RepairShopr, endpoint monitoring and management through ConnectWise RMM, and remote assistance through ScreenConnect. You get one ticket history and one accountable team.
We already have IT staff. Can you help without replacing them?
Yes. Co-managed agreements give your team monitoring, specialist administration, project engineering and escalation capacity while they keep ownership.
Is consulting included?
Routine advice is part of the relationship. Larger planning, design and advisory work is scoped and priced separately, so it gets the time it deserves instead of being squeezed between tickets.
Works with
Related services.
Security & Continuity
Identity and access, endpoint and email protection, backup and recovery, and governance for how your people use AI, built into your managed agreement or delivered as a defined project.
- Managed
- Project
Managed Network & Site Operations
Monitoring, incident handling, firmware and lifecycle management, internet provider and vendor coordination, and routine reviews for networks, Wi-Fi and site equipment.
- Managed
Systems Integration & Automation
Integrations between business applications, document-driven process automation with human review, legacy modernization and governed AI assistance, starting with paid discovery and measurable acceptance criteria.
- Paid discovery first
- Project
- Developing practice
Tell us what you are building, running or trying to fix.
A senior technologist reviews every inquiry. You will hear back within one business day with next steps, not a sales script.
Existing client? Go to Client Access for support.